QuickBooks Error 15271: A Comprehensive Guide to Fixing the Issue


QuickBooks is apowerful accounting software used by businesses of all sizes to manage their financial operations efficiently. However, users occasionally encounter errors that can disrupt their workflow. One such common issue is QuickBooks Error 15271. This error typically occurs during the update process of QuickBooks Desktop or the payroll update process. The error message usually reads:

  • “Error 15271: The payroll update did not complete successfully. A file cannot be validated.”
  • “Error 15271: The update did not complete successfully. A file cannot be validated.”

In this comprehensive guide, we will explore the causes of QuickBooks Error 15271 and provide detailed steps to resolve it, ensuring your QuickBooks runs smoothly and efficiently.

Causes of QuickBooks Error 15271

Understanding the root causes of QuickBooks Error 15271 is crucial for troubleshooting. Here are the primary reasons why this error occurs:

  1. Incomplete Installation: If QuickBooks was not installed correctly or the installation was interrupted, it can lead to this error.
  2. Corrupt Update File: A damaged or corrupt update file can prevent the update process from completing successfully.
  3. User Account Control (UAC) Settings: In some cases, the User Account Control settings can interfere with the update process.
  4. Registry Errors: Issues within the Windows registry can also trigger this error.
  5. Firewall or Security Software: Sometimes, firewall or security software settings can block the update process, leading to error 15271.

Symptoms of QuickBooks Error 15271

Recognizing the symptoms of QuickBooks Error 15271 can help in identifying and addressing the issue promptly. Here are the common symptoms:

  • QuickBooks crashes frequently while running.
  • The system responds slowly to mouse or keyboard inputs.
  • The system freezes periodically.
  • The error message “QuickBooks Error 15271” appears on the screen.

How to Fix QuickBooks Error 15271

Step 1: Disable User Account Control (UAC)

Disabling User Account Control can help in resolving the error by allowing the update process to proceed without interruptions.

  1. Press Windows + R to open the Run dialog box.
  2. Type Control Panel and press Enter.
  3. In the Control Panel, navigate to User Accounts.
  4. Click on Change User Account Control settings.
  5. Move the slider to Never Notify and click OK.
  6. Restart your computer.

Step 2: Update QuickBooks to the Latest Version

Ensuring that you have the latest version of QuickBooks can help resolve various issues, including Error 15271.

  1. Open QuickBooks Desktop.
  2. Go to the Help menu and select Update QuickBooks Desktop.
  3. Click on Update Now.
  4. Select Get Updates.
  5. Once the updates are downloaded, restart QuickBooks.

Step 3: Run QuickBooks as Administrator

Running QuickBooks with administrative privileges can help in bypassing any restrictions that might be causing the error.

  1. Right-click on the QuickBooks icon on your desktop.
  2. Select Run as Administrator.
  3. Try to update QuickBooks again.

Step 4: Verify and Rebuild Data

Verifying and rebuilding data in QuickBooks can fix various issues related to data integrity and corruption.

  1. Open QuickBooks Desktop.
  2. Go to the File menu and select Utilities.
  3. Click on Verify Data.
  4. If QuickBooks detects any issues, go to the File menu again, select Utilities, and then click Rebuild Data.

Step 5: Check Internet Explorer Settings

QuickBooks relies on Internet Explorer for various functions, including updates. Ensuring that Internet Explorer settings are configured correctly can help resolve the error.

  1. Open Internet Explorer.
  2. Go to the Tools menu and select Internet Options.
  3. Click on the Advanced tab.
  4. Scroll down to the Security section.
  5. Ensure that Use TLS 1.2 is checked.
  6. Click Apply and then OK.

Step 6: Configure Firewall and Security Settings

Sometimes, firewall or security software settings can block the update process. Configuring these settings can help resolve the error.

  1. Open your firewall or security software.
  2. Go to the settings or exceptions section.
  3. Add QuickBooks as an exception.
  4. Save the changes and try updating QuickBooks again.

Step 7: Perform a Clean Install of QuickBooks

If the above steps do not resolve the issue, performing a clean install of QuickBooks might be necessary.

  1. Uninstall QuickBooks Desktop from your computer.
  2. Download the QuickBooks Clean Install Tool from the official Intuit website.
  3. Run the Clean Install Tool and follow the on-screen instructions.
  4. Reinstall QuickBooks Desktop using the installation file.

Preventing QuickBooks Error 15271

Prevention is always better than cure. Here are some tips to prevent QuickBooks Error 15271 from occurring in the future:

  • Regular Updates: Ensure that QuickBooks and its components are updated regularly.
  • System Maintenance: Perform regular system maintenance, including disk cleanup and registry checks.
  • Backup Data: Regularly back up your QuickBooks data to avoid data loss during errors.
  • Security Software: Keep your firewall and security software up-to-date and properly configured.


QuickBooks Error 15271 can be frustrating, but with the right approach, it can be resolved quickly and efficiently. By following the detailed steps provided in this guide, you can troubleshoot and fix the error, ensuring your QuickBooks enterprise support phone number runs smoothly. Remember to keep your software updated and perform regular maintenance to prevent such issues from arising in the future.