If your house was never connected to the national broadband network and you don’t have any external or internal network hardware, you will need a technician to complete the installation. The technician almost always needs access to your property, although for some connection types, they just need to work inside your home. See our nbn deployment map to see what connection technology is used at your address. After that, you can decide if someone has to be home when the technician comes by.
When you contact a nbn service provider to sign up for a nbn package with nbn repairs near me, they can tell you whether your address is ready for nbn service and whether a technician needs to come out. Your new service provider will contact you to confirm the day and time of their visit after completing the necessary arrangements.
Preparing for the NBN technical
There are a few things you may do in advance of receiving notice of the scheduled technician visit to finish your fiber optic installation:
Organize for someone to be at the house on the day of installation. This is especially important for installations that need to be completed by the technician entering your home. The person must know where the hardware setup is located and be at least eighteen years old.
If you rent, be sure your landlord approves before installing anything. In certain setups, drilling is required to mount particular components.
Select where you want the hardware installed. not only the modem but the power supply unit and the nbn connection box as well, if needed. The ideal location is one that is cool, dry, well-ventilated, and adjacent to a power source. To check the lights on the modem and NBN connection box while troubleshooting your connection, unplug the gear, which should be quite visible and accessible.
A certified technician with nbn repairs near me is the only one qualified to do certain NBN installation tasks. However, you are able to install and set up the NBN connection box and modem by yourself. Your service provider may send you the necessary hardware before the technician arrives if your house is already connected to the internet but you don’t have it. Our website provides instructions for connecting all necessary equipment, regardless of the type of nbn connection technology being used. We will notify you when your NBN service is available, or you can monitor the status of your order for information. Most nbn installations are completed at no cost to you, including the equipment that is supplied. However, after the equipment is installed, you are in charge of it, and you might be held liable for any harm that results to any of the supplied equipment later on. For installations, there can be a one-time installation cost; your service provider will explain this to you before the installation is scheduled.