7 Metrics to Track Success with Your AI Ordering System

Hello, restaurant heroes! Running a restaurant is not an easy task. From managing staff to hanging on to inventory levels, ensuring that your customers get nothing but the best experience seems overwhelming at times. But don’t worry! The AI ordering system is here at your service, promising to change the way your customers do food ordering—freeing up valuable time and resources for you.

These state-of-the-art systems allow customers to order directly through an intuitive interface, be it a website, a kiosk, or even a mobile application. This not only eases ordering procedures at your restaurant but also puts much more control and personalization into the hands of your customers. Evaluating a new system brings along its own set of questions, though. Would you know if your AI-enabled ordering system is truly performing?

Here are 7 key metrics to track that will ensure your AI system is a recipe for success:

Order Accuracy: Your Customers’ Best Friend or Worst Enemy

Nobody likes getting an order that doesn’t turn out the way one wants it. An AI-enabled ordering system riddled with inaccuracies can quickly turn a happy customer into a frustrated one, angry enough to write scathing reviews and maybe even lose business. Here is how you can track it: Take the total number of accurate orders and divide it by the total orders taken; multiply by 100. You will have in percentage form your order accuracy rate. Ideally, this has to be high, preferably over 95%. Higher accuracy is achieved due to clear menu item descriptions, great-quality photos, image recognition technology, and a confirmation step with the customers.

Order Completion Time: Keeping Your Customers Happy (and Hungry!)

Speed is everything in the restaurant business. Be able to track the average order completion time through your AI-driven system. Use data from your system to understand how much time it, on average, takes customers to get through the menu and finalize their orders. Facilitate short order completion times using an easily navigable user interface with fast loading times and popular menu items right up front.

Order Value: Are Customers Maximizing Their Experience?

AI-enabled ordering systems can upsell or recommend items that complement what the customer has chosen. Track the average order value before and after implementing the ordering system with AI to find a positive trend if this is an active upselling feature.

Customer Reviews: The Voice of Your Audience

Never ignore online reviews, but proactively seek out customer feedback concerning their experience with the ordering system. Collect feedback through post-order follow-up surveys, social media engagement, and person-to-person feedback to help improve on any flaws in the system. This way, you ensure that you’re on par regarding customer expectations.

Repeat Orders: Building Customer Loyalty

An ordering system with artificial intelligence is not meant only to attract new customers but make them come back for more. Track your repeat order rate—to see if the customers are coming back to order through the AI system. Increase repeats through reward programs, personalized recommendations, and special offers. Integrating features like these with your AI system can allow for rewarding repeat customers, incentivizing them to return.

Staff Efficiency: Freeing Up Your Team for What Matters Most
One of the greatest advantages associated with AI-powered ordering systems is automated ordering, which frees your staff to deal with other critical facets of customer experience. The impact that your AI system makes on staff efficiency is something that can be tracked to establish if they have more time to spend with customers, offering them personalized service. Maximize staff efficiency through the automation of order processing, integrated inventory management, and AI chatbots for customer support.

Overall Satisfaction—the Ultimate Measure to Success

While all of the above metrics are very relevant, overall customer satisfaction still is the ultimate measure of the success of your AI-powered ordering system. Grate data from customer reviews, surveys, social media engagement, and other sources to view a realistic picture of customer satisfaction. Maximize satisfaction through order tracking, seamless payment options, and frictionless user experience throughout their ordering process.

Ready to See How AI Ordering Works?

These key metrics can help you track your ordering system’s performance and thus validate whether or not it will be able to satisfy your cravings. Many AI ordering system providers like eatOS offer demos, giving owners firsthand experience with the technology and letting them assess whether it’s a good fit for their restaurants. Take advantage of our demo and empower your restaurant with the power of AI!
Remember, ordering systems driven by AI are not magic bullets. Still, one can prove to be a very valuable tool when it comes to streamlining your operations for improved efficiency, with the effect of leaving good, memorable dining experiences among customers.